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Shipping 

Processing & Shipping Times:

• Standard items: Allow 4-7 business days for processing and shipping

• Custom laser-engraved orders: Allow 2 weeks for completion and shipping

• All items are made to order - no items are kept in stock

• You will be notified if additional time is needed or if your order will be ready sooner than expected

Shipping Areas:

• Currently shipping within the United States only

• International shipping will be available starting in 2026

Flower Preservation Service:

• Currently accepting flowers for preservation from customers in:

  • St. Louis, Missouri area

  • Northwest Indiana

  • Chicagoland area

• Expanding to additional service areas in the future

Return & Exchange:

• Due to the custom, made-to-order nature of our botanical keepsakes, all sales are final

• No returns, exchanges, or refunds are accepted

• Each piece is uniquely crafted using your preserved flowers and cannot be resold

Quality Guarantee:

• We stand behind the quality of our work

• If you receive a damaged item or are unsatisfied with craftsmanship, please contact us immediately at info@threeolivesandco.com

• We will work with you to resolve any quality issues

Custom Order Process

Laser Engraving Orders:

• Allow 2 weeks for completion

• You will receive a digital mockup of your design for approval before production begins

• No changes can be made once production has started

• Final approval of mockup constitutes acceptance of design and timeline

Flower Preservation Orders:

• Consultation required for flower preservation projects

• Turnaround time varies based on preservation method and complexity

• You will be contacted with timeline estimates after consultation

Payment Policy

Payment Terms:

• Payment is required in full at time of order

• We accept [list your payment methods - credit cards, PayPal, etc.]

• Orders will not be processed until payment is confirmed

Custom Orders:

• 50% deposit required for custom orders over $[amount]

• Remaining balance due before shipping

• Orders cancelled after mockup approval are subject to 25% cancellation fee

Privacy Policy

Information Collection:

• We collect information necessary to process your orders and communicate about your purchase

• Email addresses are used for order updates and occasional promotional emails

• You may unsubscribe from promotional emails at any time

• We do not sell or share your personal information with third parties

Flower Preservation:

• Photos of your preserved flowers may be used for portfolio and marketing purposes unless you opt out

• We handle your sentimental items with the utmost care and respect

Contact Information

Customer Service:

• Email: info@threeolivesandco.com

• Response time: We aim to respond within 24-48 hours

• For urgent matters regarding existing orders, please include your order number

Business Hours:

• Monday - Friday: 9:00 AM - 4:00 PM

• Orders placed outside business hours will be processed the next business day

• Customer service emails are responded to during business hours only

Terms of Service

Order Acceptance:

• We reserve the right to refuse any order at our discretion

• Order confirmation constitutes acceptance of these terms and policies

• Prices are subject to change without notice

Force Majeure:

• Delivery times may be affected by circumstances beyond our control (weather, shipping delays, etc.)

• We will communicate any significant delays promptly

Modifications:

• These policies may be updated from time to time

• Current policies apply to all orders placed after the effective date

• Continued use of the website constitutes acceptance of updated policies

Thank you for supporting our small business!

Ashley